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Frequently Asked Questions

I'm entering in a discount code at checkout but it's only applying to certain products.
Typically discount codes don't apply to sale items. If you're noticing that the products in your cart are sale items this is most likely the case. If it's not shoot us an email and we'll get you hooked up with a working discount code.

I'm trying to order but there's an 'Error 1000' message I keep getting.
Usually 'Error 1000' messages have to do when the billing address you entered in doesn't match the credit card you're using. If you're even one number off on your zip code you'll keep getting that error so our best advice is to double check everything. Still having trouble? Email us.

What types of products do you sell?
We offer the finest college, vintage, bar & booze clothing known to man(and woman). If there's something you don't see that you want us to carry shoot us an email.

I live outside the US and want to order a product. How do I go about doing that?
Right now we're only shipping inside the USA. Don't get us wrong, we love all you wonderful people living in exotic, faraway places with your amazing foods and cultures but for now we're sticking to domestic shipping.

I bought something but I decided I don't really want it. What's the process on returns?
Guess what? You're in luck. Tailgate will gladly accept returns of unworn, unwashed merchandise for full refund or exchange, on merchandise purchased over the internet or from our retail and factory stores. Head over to shipping & returns for all the details.

What can I pay with?
We accept VISA, Mastercard, American Express, Discover and Paypal.

How early can I order to get something shipped out the same day?
Our cutoff time for same day shipping is all orders by 1pm ET.

Who do I contact about a question that's not answered here?
You can email us and we'll get right to you as soon as possible.  Our customer service hours are Monday-Friday 10am-6pm EST, 9am-5pm CST, and 7am-3pm PST.

How long till my item arrives?
Typically, your order will arrive in 4 to 7 business days after shipment.

I'm worried about signing up for your newsletter. I really hate spam.
We do too. Check out our privacy policy for more information.

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Cards Accepted

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Shipping Policy
Free standard shipping & returns on every US order over $20. Most orders ship same day when ordered by 2pm EST.

Have any questions about ordering, sizing or shipping? Email us.